Privacy Statement 2018-05-25T14:25:07+00:00

Who is Dublin Street Parking Services

Dublin Street Parking Services operate the on-street enforcement contract on behalf of Dublin City Council. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data. This notice will also tell you about your privacy rights and how the law protects you. This website or our services are not intended for children and we do not knowingly collect data relating to children.

 

Contact us
Any queries relating to this Privacy Notice or the personal data we collect or use about you, can be directed to the Data Protection Officer (DPO), 2 Custom House Plaza, Harbourmaster Place, IFSC, Dublin 1 or email dpo@dsps.ie.

Information we collect and use
Information, about who you are, for example, your name and contact details.
Information connected to your service with us.
Information about your contact with us, for example, meetings, phone calls, emails, letters.
Information that is automatically collected, for example, via cookies when you visit one of our websites.
Information if you visit one of our offices, for example, images collected via closed circuit television (CCTV).  Credit card payment information.

 

Cookies
“Cookies” are small text files sent from a website to the hard drive of a user’s computer to store information related to that user. Cookies can store information about users, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on our site. We use cookies for the purpose of storing and retrieving session information. No sensitive personal data is stored in the cookie. The cookie is deleted from your system when you end your session with us. You can choose whether to allow the use of cookies on your computer. Should you choose to disable cookies on your computer you should not notice a difference on the general use of our web site.

When we collect and use personal information, it will only be collected and used where it’s needed to provide the service you have requested or to comply with our legal obligations and legitimate business interests.

Why we collect and use your information
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only if we are able to satisfy one of the lawful processing conditions set out in the data protection laws. This will be the case where:
You have given us your permission; we will, in certain circumstances, rely on your explicit consent to process your personal data, including, sensitive personal data.
To enter into and perform a contract with you; when we are engaged to carry out or deliver services it is necessary to collect personal information from you.
To comply with our legal or regulatory obligations; we are required to process your personal information to comply with certain legal obligations to which we are subject.
For our legitimate business interests; where we process your information for our legitimate interests, we ensure that there is a fair balance between our legitimate interest and your fundamental rights and freedoms. We may use your personal information to manage our everyday business needs including accounting, internal reporting needs, market research, to progress and respond to legal claims, to ensure appropriate IT security and to prevent fraud. Our legitimate interest is the effective management of our business.

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services. We sometimes use systems to make automated decisions based on personal information we have about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:
When designing and enhancing our online services to help meet your requirements for on-going guidance and support.
To provide you with offers and services.
Who we may share your information with
We may share your information with third parties for the reasons outlined above.

These third parties include:
Companies we have chosen to support us in the delivery of the products and services we offer to you, for example, research, consultancy or technology companies; or companies who can help us in our contact with you, like an internet service provider.
Our regulators, including the National Transport Authority the Data Protection Supervisory Authority. Law enforcement and other appointed agencies who support us (or where they request the information) in the prevention and detection of crime.
Tax authorities for example the Revenue Commissioners.
Third party service providers for example company solicitor’s, insurers, accountants, IT service providers, printers, debt collection agencies, business advisers, marketing companies who carry out marketing campaigns on our behalf and providers of security and administrative services.

Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
Where your information is processed
The majority of your information is processed in Ireland and the European Economic Area (EEA).
If your information is processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by Irish data privacy laws.

How we protect your information. 
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations. Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake training on this. Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

 

Storage Periods
To provide the service and meet our legal and regulatory obligations, we keep your personal information and copies of records we create while you are a customer of ours. When you cease to have a relationship with us, we may be required to retain information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.

 

Your rights
You have a number of rights under data protection laws which may be exercised in certain circumstances. These are:
Right to be informed about how and why we are processing your personal information.
To receive clear and easy to understand information on what personal information we have, why we use it and who we share it with – we do this in our Privacy Policy and privacy notices.
Right of access to personal information relating to you. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request to the contact details above.
Right to request rectification of inaccurate or incomplete personal information. If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure of your personal information. You can ask for your personal information to be deleted or removed if there is not a compelling reason for Dublin Street Parking Services to continue to have it.
Right to restrict processing of your personal information. You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability. You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
Right to object to processing of your personal information. You can object to Dublin Street Parking Services processing your personal information where: it’s based on our legitimate interests; for direct marketing.
Right to not be subject to automated decision making.
Right to withdraw consent, if we are processing your personal data using your consent, you have a right to withdraw that consent at any time by contacting our Company Data Protection Officer (DPO), 2 Custom House Plaza, Harbourmaster Place, IFSC, Dublin 1 or email dpo@dsps.ie.
These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us using the contact details contained in this notice. We will endeavor to respond to your request within a month. If we are unable to deal with your request within a month we may extend this period but we will explain why.

 

Making a complaint
We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact us immediately and we will do our utmost to make things right. While we hope that we can resolve any complaints for you, you do have the option to complain to the Supervisory Authority at any point.